This Privacy Policy describes how RentCarChile SpA ("we," "us") collects, uses, stores, and protects your personal data, in compliance with Chilean Law No. 19,628 on the Protection of Private Life and other applicable regulations.
1. Data We Collect
We collect personal data that you provide when booking a vehicle or contacting us:
Full name and identity document number (RUT, passport, or national ID)
Contact details: email address, phone number, and address
Driver's license information (number, issuing country, expiration date)
Payment information (processed by third parties; we do not store full card numbers)
Vehicle pickup and return dates and locations
Vehicle photographs taken during delivery and return
Browsing data: IP address, browser type, pages visited, and cookies (see section 6)
2. Purpose of Data Processing
We use your personal data exclusively to:
Manage and confirm your vehicle booking
Prepare and send the rental contract and delivery/return forms
Process payments and security deposits
Communicate with you about your booking status
Comply with legal, tax, and regulatory obligations
Send service communications (e.g., return reminders)
Improve our services and user experience
We do not use your data for marketing purposes without your prior consent.
3. Legal Basis for Processing
The processing of your data is based on:
Performance of the vehicle rental contract
Compliance with legal obligations (Traffic Law, SII tax regulations)
Your explicit consent, where applicable
The legitimate interest of RentCarChile SpA in fraud prevention and fleet protection
4. Data Sharing with Third Parties
We may share your personal data with:
Payment service providers to process transactions
Insurance companies, in case of an incident or claim
Competent authorities (Carabineros, prosecutors, courts) when required by law
Technology service providers operating under confidentiality agreements (web hosting, transactional email delivery)
We do not sell or transfer your personal data to third parties for commercial purposes.
5. Storage and Security
Your data is stored on secure servers with encryption in transit (TLS) and at rest. We retain your data for the duration of the contractual relationship and subsequently for the period necessary to comply with legal and tax obligations (generally 5 years under Chilean law).
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
6. Cookies and Tracking Technologies
Our website uses cookies for:
Essential cookies: site functionality, language and theme preferences
Analytics cookies (Google Analytics 4): understanding aggregate site usage, only with your consent
You can configure your browser to reject cookies or delete existing ones. The cookie consent banner allows you to manage your preferences at any time.
7. Your Rights
Under Chilean Law No. 19,628, you have the right to:
Access your personal data in our possession
Request correction of inaccurate or incomplete data
Request deletion or blocking of data when applicable
Object to the processing of your data for non-essential purposes
Withdraw your consent at any time
To exercise these rights, contact us at info@rentcarchile.com with your full name and document number. We will respond within 10 business days.
8. International Transfers
Some of our technology service providers may be located outside Chile. In such cases, we ensure appropriate safeguards exist for the protection of your data, in accordance with current Chilean regulations.
9. Minors
Our services are intended for individuals aged 21 and older (minimum age to rent a vehicle). We do not intentionally collect data from minors.
10. Changes to This Policy
We reserve the right to update this policy. The current version will always be available on this page with the date of the last update. We recommend reviewing it periodically.
