The minimum age to rent a vehicle is 21 years old at the time the vehicle is delivered.
Foreign tourists must present the Proof of Entry into the country issued by the Chilean Investigative Police (PDI), in physical format, valid for the entire rental period. Digital copies or photographs are not accepted.
The amount and type of security deposit required will depend on the vehicle category, insurance option selected, and any additional items or services included in the rental.
Rent Car Chile will initiate the refund or release of the security deposit within 7 to 30 business days after the vehicle is returned, unless the contract states a different timeframe, provided that:
The actual time required for the customer to receive the refunded amount will also depend on the type of guarantee provided and the processing times and policies of the relevant bank, card issuer, or financial institution. Once Rent Car Chile has processed the release or refund, any additional waiting period shall be the sole responsibility of the corresponding financial institution.
If, at the time of return, the vehicle is excessively dirty, covered in mud, sand, or otherwise in a condition that prevents a proper inspection, Rent Car Chile may postpone the final inspection until the vehicle can be adequately cleaned and reviewed. In such case, the refund or release process may also be delayed accordingly.
The renter expressly authorizes Rent Car Chile to apply all or part of the security deposit, without further notice or additional formalities, to cover any amounts owed under the rental agreement.
If the security deposit is insufficient to cover the total amount due, the renter expressly authorizes Rent Car Chile to charge the outstanding balance to the credit or debit card provided as guarantee, where legally and operationally possible.
If the guarantee was provided by any other payment method, the renter must pay any outstanding balance within 5 business days from the date of notification by Rent Car Chile.
If the renter fails to make the required payment within that period, Rent Car Chile may pursue collection through extrajudicial and/or judicial means, and any collection costs, legal fees, interest, and related expenses permitted by applicable law shall be borne by the debtor.
Coverage mentioned below will only apply within Chilean territory and will not be applicable in cases of negligence, fault, or willful misconduct on the part of the renter and/or vehicle driver. Additionally, coverages are not applicable in cases of faults and/or violations of the current traffic regulations in the Republic of Chile.
In the event of an accident, theft, robbery, or any other incident affecting the vehicle, the renter shall be obligated to comply strictly with the following procedure:
The renter must immediately report the event to the competent authority and, where applicable, file the corresponding police report, complaint, or sworn statement before Carabineros de Chile or the authority legally competent to receive such report.
In addition, the renter must submit to Rent Car Chile a complete sworn statement describing the circumstances of the event within a maximum period of 24 hours counted from the time the incident occurred.
Such statement must include, whenever applicable, all available information relating to the event, including but not limited to:
The renter shall also provide, whenever possible, photographs or other evidence of the scene, the condition of the vehicle, and the damages sustained.
Failure by the renter to comply fully and timely with the foregoing obligations, or the omission, concealment, distortion, or inaccuracy of relevant information, shall entitle Rent Car Chile to hold the renter fully liable for all resulting losses and damages, including but not limited to:
In such case, Rent Car Chile shall be entitled to charge the corresponding amounts to the credit or debit card indicated in the rental agreement, apply the security deposit, and/or demand payment by any other legally valid means, without prejudice to any further contractual or legal actions that may apply.
Likewise, in all cases, any coverage, deductible, limitation of liability, or protection plan contracted by the renter shall apply only if the renter has complied fully with all contractual obligations, reporting duties, documentation requirements, and instructions issued by Rent Car Chile. Otherwise, such coverages or limitations may become inapplicable, and the renter shall bear the full cost of the damages and related losses.
The renter shall return the vehicle in the same condition in which it was delivered, as recorded in the corresponding Delivery/Reception Form, which is signed by the renter at the time of vehicle handover.
Any difference in the condition of the vehicle between delivery and return, including but not limited to damages, missing items, excessive dirtiness, missing documents, missing accessories, or any deterioration not attributable to normal wear and tear, and which is not covered by the contracted protections or coverages, shall be charged in full to the renter.
The renter shall be solely responsible for removing all personal belongings from the vehicle at the end of the rental period. Rent Car Chile shall not be liable for the loss, theft, damage, or misplacement of any personal items left inside the vehicle after its return.
Additional Charges Applicable to the Rental
1. Delay in Return
The renter shall return the vehicle on the date, time, and place agreed in the rental agreement. A grace period of one (1) hour shall apply exclusively at the discretion of Rent Car Chile. Once such period has elapsed, Rent Car Chile may charge, as applicable: the corresponding extra-hour charge; or an additional full rental day, depending on the length of the delay, operational impact, vehicle availability, and the applicable rate conditions. The application of the grace period shall not be interpreted as a waiver by Rent Car Chile of its right to charge for late return.
2. Fuel
Fuel is not included in the rental rate, unless expressly stated otherwise in writing. The vehicle shall be delivered with the fuel level indicated in the Delivery/Reception Form, and the renter must return it with the same fuel level. If the vehicle is returned with less fuel than recorded at delivery, Rent Car Chile shall be entitled to charge the renter for: the missing fuel; the refueling service; and any related operational or administrative costs. The typical total surcharge ranges from CLP 45,000 to CLP 165,000, depending on the missing volume. No refund is provided if the vehicle is returned with more fuel than originally delivered.
3. Cleaning / Car Wash
The vehicle must be returned in reasonably clean condition, consistent with normal use. If the vehicle is returned with excessive dirt, mud, sand, stains, odors, animal hair, waste, or any condition requiring special or extraordinary cleaning, Rent Car Chile may apply an additional cleaning charge, the amount of which shall be determined according to the condition of the vehicle and the cleaning required, with a minimum of CLP 30,000 and up to CLP 400,000 when chemical or specialized cleaning is required. If the state of cleanliness prevents proper inspection of the vehicle at the time of return, Rent Car Chile may postpone the final inspection until the vehicle is adequately cleaned, without prejudice to any charges that may apply.
4. Rental Extensions
Any extension of the rental period must be requested by the renter directly through the office of pickup, the reservations center, or any other official channel authorized by Rent Car Chile. All rental extensions shall be subject to prior authorization and vehicle availability. Rent Car Chile shall have sole discretion to approve or reject any extension request. Any approved extension may generate additional charges according to the rates, conditions, and operational requirements in force at the time of the request. The renter must pay the full amount of any approved extension within a maximum period of 24 hours from the time of approval or request, as determined by Rent Car Chile. If payment is not made within such period, Rent Car Chile may require the immediate return of the vehicle, without prejudice to any late-return charges, contractual penalties, or legal actions that may apply.
5. Fines, Infractions, and Liability for Damages
The renter shall be solely and fully responsible for all fines, penalties, sanctions, charges, and other liabilities arising from or related to violations committed during the rental period of: traffic laws; transportation regulations; municipal ordinances; toll rules; parking rules; instructions issued by Carabineros de Chile or any other competent authority; and any other applicable law, regulation, or administrative provision.
Such responsibility shall apply regardless of whether the fine, penalty, or sanction is notified, issued, or made known during the rental period or after the vehicle has been returned, provided that the underlying event occurred while the vehicle was under the renter's custody, possession, or responsibility.
The renter irrevocably authorizes Rent Car Chile to charge to the credit or debit card registered as guarantee, or to apply against the security deposit, all amounts corresponding to such fines, penalties, sanctions, administrative charges, collection expenses, and any associated costs attributable to the renter, even if such amounts become known or are processed after the termination of the rental agreement.
Likewise, the renter shall be fully liable for all damages, losses, liabilities, costs, and expenses caused to: the rented vehicle; third-party vehicles; third-party property; and/or third-party persons, when such damages or losses arise from negligent use, improper use, unauthorized use, reckless conduct, or use contrary to the manufacturer's recommendations, the rental agreement, or applicable law.
For these purposes, the renter irrevocably authorizes Rent Car Chile to charge all amounts corresponding to damages, losses, repairs, compensations, deductibles, immobilization, loss of use, towing, administrative expenses, and any other related costs attributable to the renter, to the payment method registered as guarantee and/or against the security deposit, provided that such amounts are duly documented, supported, or accredited by Rent Car Chile through the corresponding records, reports, invoices, estimates, photographs, expert evaluations, official notifications, or other reasonable means of proof.
If the available guarantee or authorized payment method is insufficient to cover the total amount owed, the renter shall remain personally liable for the unpaid balance, which must be paid immediately upon request by Rent Car Chile, without prejudice to any judicial or extrajudicial collection actions that may apply.
These conditions apply exclusively to reservations made under a special rate, promotional price, limited-time offer, discount, alliance benefit, third-party campaign, coupon, corporate agreement, seasonal promotion, or any other exceptional commercial condition offered by Rent Car Chile SpA, where full or partial prepayment is required as a condition of accessing such benefit.
The customer acknowledges and expressly accepts that the preferential price or special commercial condition granted to the reservation is offered subject to specific cancellation, modification, and refund restrictions, which are stricter than those applicable to standard reservations.
Accordingly, by confirming a reservation under any such special condition, the customer expressly accepts the following refund and cancellation rules:
Cancellation Conditions
1. Cancellations made more than thirty (30) days before the scheduled pick-up date and time
The customer shall be entitled to a refund of 100% of the prepaid amount, unless the specific terms of the applicable promotion, discount, campaign, or limited offer establish a different rule.
2. Cancellations made more than forty-eight (48) hours before the scheduled pick-up date and time, but within thirty (30) days prior thereto
Rent Car Chile may retain an amount equivalent to 20% of the total reservation value, refunding the remaining balance if applicable.
3. Cancellations made less than forty-eight (48) hours before the scheduled pick-up date and time
Rent Car Chile may retain an amount equivalent to 40% of the total reservation value, refunding the remaining balance only if applicable.
4. Failure to meet the rental requirements
If the customer is unable to formalize the rental because they fail to present the required documentation or fail to comply with the conditions necessary to rent the vehicle, including but not limited to a valid driver's license, valid identity document or passport, valid guarantee, or any other previously informed requirement, Rent Car Chile may retain an amount equivalent to 40% of the total reservation value, which shall be deducted from any refund that may otherwise apply.
5. No Show and unused prepaid services
No refund shall be made in the event of:
6. Cross-border permits or special authorizations
If the reservation includes a cross-border permit, border crossing authorization, or other special authorization, the amount paid for such service shall be non-refundable and shall not be included in any refund calculation, unless Rent Car Chile expressly states otherwise in writing.
7. Delivery and other special services
Any modification or cancellation of a delivery, pick-up, airport handover, hotel handover, address delivery, or similar special logistics service must be requested at least three (3) hours in advance and shall always be subject to operational availability. Cancellations made with less than three (3) hours' notice may be subject to a charge equivalent to 20% of the value of the contracted service, or the full actual cost incurred if higher and duly supported.
Refund Method and Processing Time
Where a refund applies, the corresponding amount shall be refunded to the same payment method used for the original payment, unless Rent Car Chile determines that another lawful refund method must be used for operational, security, compliance, or technical reasons.
Rent Car Chile shall process the applicable refund within up to fifteen (15) business days counted from the date on which the cancellation request is properly received through the official channels, together with all required information.
The final date on which the funds become available to the customer shall depend exclusively on the processing times and policies of the relevant bank, card issuer, payment processor, or financial institution.
Prevailing Special Conditions
Because these reservations are made under special prices or limited commercial offers, the customer acknowledges that the applicable rate is granted in consideration of the stricter cancellation and refund conditions described herein.
Therefore, where the reservation is subject to a specific promotion, discount, or limited offer with particular cancellation, refund, or penalty rules, such specific conditions shall prevail over any general cancellation or refund policy.
