Car Rental Pickup Points in Santiago

A booking is not final until we confirm the vehicle, dates, pickup or delivery option, and price with you in writing by WhatsApp or email. Some areas, routes, or vehicle requests require extra confirmation after submission.

We release the vehicle for pickup only after the booking is confirmed and all agreed pre-handover amounts are paid, including any applicable pickup-related fee and any required rental prepayment. Until then, pickup time and location are not guaranteed.

Only reservations paid in full or in part, as agreed with us, can secure the selected vehicle. Unpaid requests remain subject to availability. Payment methods and timing depend on the case, including eligible rentals without a credit card.

A refundable security deposit applies. The amount and form depend on the vehicle, insurance option, and extras. After return, we start the refund or release within 7 to 30 business days once the car has been received, inspected, and no outstanding charges remain (such as fuel, TAG/tolls, fines, damage, cleaning, or late return), unless the rental contract states a different timeframe. For cancellations or other refunds, processing takes up to 15 business days from the date the request is properly received through official channels. Bank or card processing times may extend this further and are not under our control.

The vehicle must be returned on the agreed date, time, and place, in the same condition shown on the signed Delivery/Reception form, except for normal wear. Fuel level must match delivery level unless refuelling charges apply. Extra cleaning may be charged if needed. If the vehicle is too dirty to inspect, final inspection and deposit release may be delayed until cleaning is completed.

The renter is responsible for lawful use of the vehicle, compliance with Chilean traffic rules, fines, tolls, and sanctions arising during the rental period, including those notified after return for events that occurred while the vehicle was in the renter’s possession. Responsibility also includes damage or loss caused by negligence or misuse, use by unauthorized drivers, and any deductibles or limits defined in the contract. Late return may lead to extra charges. Early return does not automatically generate a refund unless we confirm it in writing.